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Accola­des – quality speaks for itself

Helvetia put to the test

Insurance is a matter of trust. That is why we not only offer you solid insurance, but also additional first-rate service. After all, it is in claims settlement that Helvetia really shows what it can do. With regular benchmarking surveys, we scrutinise the quality of our processes and hold ourselves up to the judgement of our clients.

Sporting and cultural commitments

The quality of day-to-day business is hugely relevant for Helvetia, as the outstanding results of various investigations show. Alongside this, Helvetia also takes its social responsibility very seriously and is involved with a number of areas within sport, art, music or other cultural projects. Learn more about Helvetia’s commitment or take a look at the corporate responsibility report.

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Outstanding customer satisfaction

Helvetia regularly carries out surveys and stocktakes with regard to customer satisfaction and loyalty among different customer groups. These are staggered over time and divided according to product areas.

In the broker panel survey in Switzerland, Helvetia achieved an outstanding top-three placing with regard to a planned collaboration (LOB, private pension plans and non-life).

In the benchmarking study carried out by amPuls, Helvetia came in third place for overall image and first place for quality of service and advice and effort on behalf of the customer.

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High level of customer satisfaction in car insurance

With an overall rating of 5.2, Helvetia car insurance was once again given a good rating by Comparis.ch in the current satisfaction survey. Particularly highly rated were the claims development and the competence and helpfulness of employees.

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Household contents and private liability insurance

With household contents and private liability insurance too, Helvetia was highly rated by Bonus.ch and Comparis.

Particularly worthy of mention are the competence and helpfulness of employees and availability, as well as the rapid and competent processing of claims.

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Assistance travel insurance in first place

In the independent cost comparison by Moneyland.ch, Helvetia Assistance travel insurance for young people up to the age of 25 achieved first place among all insurance companies. Find out more about the benefits of Helvetia young persons’ insurance.

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Another good result in the mortgages comparison

In a comparison with 24 competitors, we once again achieved a good rating with 5.1. In the current online survey 2,200 Comparis users gave their opinions on individual mortgage criteria, and it was from this that the overall grade is calculated. Find out more about Helvetia’s mortgages.

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Among the top 100

Almost half a million students worldwide take part in this survey every year, selecting the top candidates among potential employers. In Switzerland the survey recorded a record level of participants in 2014/15: 12,016 young academics from the 49 leading universities gave their thoughts on the topics of career prospects and employer attractiveness. Further information on the most attractive employers 2015.

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Best recruiters

In Zurich Helvetia was named the «Best Recruiter» in Switzerland and Liechtenstein. Of a possible 100 percentage points, Helvetia achieved 85.5, more than all the other 517 rated employers.

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Silver for Helvetia blog

The Helvetia blog won silver in the «Best of Corporate Publishing» (BCP) competition. Representatives of the Corporate Media team and the Crafft Kommunikation agency were able to accept the renowned prize on Wednesday evening in Hamburg. With more than 650 publications submitted, the BCP is the biggest competition for corporate communication in Europe.

Back in the spring it was announced that the BCP jury had placed the Helvetia blog on the shortlist of the three best new developments within the area of social media in Europe. Also nominated were the platforms «Electronic Beats» by Deutsche Telekom and «vigozone» by AOK Rhineland/Hamburg. The latter was awarded the gold prize.

At the Econ Awards 2013 in Berlin too, the Helvetia blog won silver in the «Digital Media» category. The jury for the renowned communication prize selected the Helvetia blog from eleven nominees in the category «Digital Media», distinguishing it with the silver award. At a celebratory gala in the Humboldt Carré Berlin, chairman of the jury Klaus Rainer Kirchhoff presented the coveted trophy to those responsible at Helvetia Insurance. The Helvetia blog «fills the supposedly dry world of insurance with life» and represents «very successful corporate communication», said the jury, justifying their decision.

Best improver in environmental engagement

The Carbon Disclosure Project (CDP) honoured the Helvetia Group with the Best Improver Award at its annual conference. The prize recognises the transparency of Helvetia’s climate reporting.

Helvetia has been participating in the annual CDP survey since the 2008 reporting year. It attributes the huge improvement in the 2012 reporting year to several factors: First, the insurer conducted the first-ever full inventory of all relevant emission sources along its value chain. In addition, the Group has a range of insurance products for climate-friendly technologies, applies environmental criteria to its real estate investments and integrates climate aspects into its risk management and corporate strategy.

Stefan Loacker, CEO of Helvetia Group, is thrilled about the award: «It confirms that we are on the right track in combating climate change.» Over the next few years, the Helvetia Group will remain focused on improving its environmental management even more, based on firm, realistic climate protection goals.

www.cdp.net

Nationale Suisse merger: most notable domestic transaction

With the takeover of the similarly international insurance company Nationale Suisse, Helvetia wins the «Best national M&A transaction» award. With its purchase of Nationale Suisse for a transaction value of USD 1.6 billion, Helvetia takes a leading role among Swiss insurers and gains significant relevance on the European market by combining forces. The acquisition opens up additional possibilities for growth and a great deal of potential for synergies in the international market in particular.

More information about the «Best national M&A transaction»

«Best practice» for Helvetia value development forecasts

The I.VW-HSG has reviewed our calculation methodology and its underlying assumptions and confirms that the requirements of the body of rules are fully complied with. Thus, Helvetia is the first company to develop and introduce this customer-friendly solution for unit-linked pension solutions with a guarantee.

With the unit-linked Guarantee Plan and Payout Plan products, the guarantee forms an important foundation in the form of basic protection. The fundamental advantage of this type of product lies in its potential returns, however. At the same time a client wants a forecast of the expected benefits – i.e. the future value development of his or her capital investment – that is as realistic as possible, and sometimes across a very long time frame.

Since the developments in interest rates and the securities market are uncertain, the forecasts – depending on the market scenario behind them – can end up higher or lower. For this reason, three scenarios of possible future value developments are outlined in the application.

Best internal identity and access management

When it comes to IT, our efforts towards prize-winning top solutions have met with international recognition. Thus in 2009, Helvetia’s role and authorisation management system was presented with an award for the best internal IAM / GRC project at the «European Identity Conference» by a jury made up of renowned analysts, including Kuppinger, Cole & Partner, one of the most important analysts in identity management.

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