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Chatbot - report a bike theft

Now you can process the theft of your bike even more quickly and easily. Your claim will be handled immediately after a short chat on Facebook Messenger.
  • report a bike theft with your smartphone
  • complete claims processing in 90 seconds
  • direct payment of the claim amount
  • can be reached around the clock

Reporting a bike theft via chat

Do you have a Facebook account? And have you installed the Messenger app on your smartphone? Then let’s get started!

The chatbot interprets and answers your messages on its own and in a way that is appropriate for your situation. It currently uses Facebook to process bike thefts for German-speaking customers. Helvetia is checking to see whether the Helvetia Service chatbot can be used to address additional customer issues in more languages and message apps in future.

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Frequently asked questions about the chatbot

Do you have more questions? Then send us an e-mail!
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