Cookies and third-party cookies are activated on this page in order to offer you the best possible service and to provide information and offers. By using the Internet pages of Helvetia, you declare your agreement and consent to data processing by Helvetia. Further information - including how to deactivate cookies - can be found in the Privacy Policy.

  • I am interested in
    Please check your internet connection
    No results found
    Please get in contact with us. To contact form

Chatbot - report a bike theft

Now you can process the theft of your bike even more quickly and easily. Your claim will be handled immediately after a short chat on Facebook Messenger.
  • report a bike theft with your smartphone
  • complete claims processing in 90 seconds
  • direct payment of the claim amount
  • can be reached around the clock

Reporting a bike theft via chat

Do you have a Facebook account? And have you installed the Messenger app on your smartphone? Then let’s get started!

The chatbot interprets and answers your messages on its own and in a way that is appropriate for your situation. It currently uses Facebook to process bike thefts for German-speaking customers. Helvetia is checking to see whether the Helvetia Service chatbot can be used to address additional customer issues in more languages and message apps in future.


Interesting Story

Frequently asked questions about the chatbot

Do you have more questions? Then send us an e-mail!
Recommend this page