For Helvetia, EFQM (European Foundation for Quality Management) represents a quality and service offensive. The EFQM model is a European standard and serves for an all-round appraisal of organisations. It helps us to assess our level of maturity with regular self-appraisals, to identify potential for improvement and to continually progress in all the EFQM criteria.
Over the last few years Helvetia has created various instruments to measure and improve the efforts towards service excellence on an ongoing basis. As a key tool for this we make use of regular benchmark surveys among our most important customer groups to assess image, customer satisfaction and customer loyalty. We also manage complaints professionally at Helvetia. The consistent orientation towards quality and service pays off.
As a progressive company, Helvetia is creating an environment in which employees are able to make full use of their potential and develop optimally. Regular surveys reveal that our efforts towards quality are paying off: the very high level of the results puts us among the best in the industry.
Striving for business and service excellence means questioning the status quo time and again. After all, it’s only by continually improving that we can get closer to our goal. Systematic process management helps us to become more efficient using appropriate means and methods and to orient ourselves continually towards the client.