Internet shopping is becoming more and more popular, with three quarters of the Swiss population now buying online. But who is liable if the item delivered is wrong or faulty? Or if the parcel never arrives because the shop doesn't actually exist?
In addition to the danger of buying from fraudulent online shops, private individuals also run the risk of falling victim to cyber fraudsters, as identity theft, cyber-bullying and credit card fraud become more prevalent. Be aware of online dangers and protect yourself with an insurance policy.
Many online shops use two-factor authentication to ensure that card payments are secure. How this is done depends on the card provider. Some providers ask you to choose a code, similar to a password. You do this only once, then for payment transactions thereafter you must enter this code in addition to the usual security information to prove your identity. Other card providers send a new code by text message for every payment transaction, or require you to confirm the transaction via an app.