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Claims
Corporate customers

Glarus: Fire in our own company

The joy of the Glarus staff about the new principal agency on Bärengasse lasted only two and a half weeks. A fire forced them to move again. Then they experienced Helvetia claims processing for themselves.

2 August 2017, author: Isabella Awad, photo: Kantonspolizei Glarus

Smoke billows from four windows of the old property in centre of Glarus. In front of it stands a fire engine.
As a result of smoke, soot and fire-fighting water, there was extensive property damage throughout the building at Bärengasse 1.

When it comes to fire, Glarus is traumatised. In the night from 10 to 11 May 1861, two thirds of the city burnt down; one of most catastrophic fires of the 19th century in Switzerland.

The element of fire seems not to suit the people of Glarus: Recently Helvetia itself was affected by the destructive flames: The seven employees of the principal agency in Glarus had only just moved into the premises at Bärengasse 1 when they had to pack up their goods and chattels once again. Fire broke out on the third floor of the property at one in the morning of 23 November 2016. 70 members of the fire service, the Samaritans and the police were deployed.

Smoke in every crevice

The carpet was drenched in water, the soot settled on the surfaces and the smoke penetrated every crevice. The new offices needed to be renovated again. Fortunately the former premises were still available, so the team moved back to its old address. Within 12 hours the principal agency was up and running again. Markus Lazzeri dealt with the case. “We were forced to tear out the carpet, to disassemble the kitchen and to replaster the ceiling,” says the management claims expert.

Claim resolved with no difficulty

The claims expert was on-site three times; work advanced rapidly. “Thanks to the coordination of the architect, the excellent collaboration with the building’s insurance company, Glarner Sach and the building's owner, we resolved the claim within 6 weeks,” says Markus Lazzeri, delightedly. All in all, the consequences of the Helvetia fire amount to around CHF 65,000. The phones of the Helvetia employees have been ringing again on Bärengasse since February 2017.

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