«In at the deep end, but in a positive way.»

Who are you and what do you do at Helvetia? How did you get where you are today?

I'm Kyra Walti. I work in the SAP CRM/PRM Solutions Team – in IT, in other words. I did an internship in this area, and afterwards I was able to stay on. Before joining Helvetia I studied economics. I sort of fell into IT by accident, but I find the subject really exciting.

Why are you with Helvetia?

We're suited to each other. I noticed that at my interview. I liked the attitude of my line manager and my team. I was introduced to the team at my first interview. And when my internship came to an end, what persuaded me to stay on was our enthusiasm for the job and the subject.

Can you tell us what your job is and explain what you do in just a few words?

My customers are the employees who work with the CRM system. We find out what the specialist areas want from CRM, then devise ways to provide it and implement them. We integrated the phone system into CRM for the Helvetia service centre, for example, which means that the system identifies callers on the basis of their numbers – eliminating the need to search for them manually.

What is interesting about your job?

I find it fascinating to work with customers and establish a mutual understanding with them.

What does &Go mean for you in your day-to-day work at Helvetia?

What &Go means to me is that I can run with my ideas, I have a certain degree of latitude, I am trusted: I can take action without having to get it signed off in advance. It means having the courage to set about something that's new, perhaps even critical.

Why is &Go important and right for Helvetia?

We can't stop developing. We have to learn that things continue to go on all around us, and we grow even if something occasionally goes wrong.

How is &Go put into practice in your area?

You're thrown in at the deep end, but in a positive way. You're confronted with tasks that may initially be too much for you. You have to learn the ropes – but you can naturally ask questions and get the support you need.

What is exciting about insurance IT?

It's constantly changing, and at a headlong pace. We have to keep up with the times, identifying customers' needs before they do.

What challenges do you foresee in the future?

The pace at which certain trends develop. We must always be on top of them, and that's not always easy.

What would you like for Helvetia in future?

I hope Helvetia can put &Go into practice, which will give the company a breath of fresh air. &Go is a great opportunity to show that far from being stuck in a rut, we move with the times.