6 September 2018, author: Employer Branding, photo: Helvetia
I'm Kyra Walti. I work in the SAP CRM/PRM Solutions Team – in IT, in other words. I did an internship in this area, and afterwards I was able to stay on. Before joining Helvetia I studied economics. I sort of fell into IT by accident, but I find the subject really exciting.
We're suited to each other. I noticed that at my interview. I liked the attitude of my line manager and my team. I was introduced to the team at my first interview. And when my internship came to an end, what persuaded me to stay on was our enthusiasm for the job and the subject.
My customers are the employees who work with the CRM system. We find out what the specialist areas want from CRM, then devise ways to provide it and implement them. We integrated the phone system into CRM for the Helvetia service centre, for example, which means that the system identifies callers on the basis of their numbers – eliminating the need to search for them manually.
I find it fascinating to work with customers and establish a mutual understanding with them.
What &Go means to me is that I can run with my ideas, I have a certain degree of latitude, I am trusted: I can take action without having to get it signed off in advance. It means having the courage to set about something that's new, perhaps even critical.
We can't stop developing. We have to learn that things continue to go on all around us, and we grow even if something occasionally goes wrong.
You're thrown in at the deep end, but in a positive way. You're confronted with tasks that may initially be too much for you. You have to learn the ropes – but you can naturally ask questions and get the support you need.
It's constantly changing, and at a headlong pace. We have to keep up with the times, identifying customers' needs before they do.
The pace at which certain trends develop. We must always be on top of them, and that's not always easy.
I hope Helvetia can put &Go into practice, which will give the company a breath of fresh air. &Go is a great opportunity to show that far from being stuck in a rut, we move with the times.