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«I've received great support during my training.»

Stefanie Jann is completing her second apprenticeship, this time a commercial apprenticeship in insurance at Helvetia. In her interview, Stefanie explains what she enjoys most in her apprenticeship, how she works on a flexible basis at Helvetia, and what she thinks of &Go.

7 January 2019, author: Employer Branding, photo: Helvetia

A woman carrying a pair of gym shoes over her shoulder, standing in a white room.
During her training, Stefanie Jann learns not only all about insurance but also about the many options open to her as a Helvetia employee.

Who are you and what do you do at Helvetia? How did you get to where you are today?

I’m Stefanie Jann and I’m 24 years old. My grandfather worked for Helvetia and my sister works for Helvetia – that’s how I came to be here. I am currently completing the commercial apprenticeship in insurance – this is my second course of training – which is why I’m doing it over two years instead of three. My previous apprenticeship was as an optician. 

Can you tell us what your job is and explain what you do in just a few words?

Initially, I worked in the front office for Private Customers. There, I prepared quotations and checked and processed applications. In this last year of the apprenticeship, I’m working in the Property Damage department. Here, I’m on the phone a lot, process online claims notifications and give clients, for example, information by telephone on whether their claims are covered or not.  

What do you enjoy most?

I like the fact that I deal with a variety of cases. Each case is different. You hear some funny stories about how claims have arisen. I find that really cool. The days are very dependent on the weather: when the weather's bad, there’s more to do than on days when it's fine.

How do you split your time between the study days and the days you work?

I go to my vocational school once a week. In the first and second years of the apprenticeship, there are two school days per week, and only one in year three. There are also inter-company courses, where you can get to know other apprentices in the industry. My inter-company course only focuses on the insurance sector, and this is completed as an elective module at the end of the apprenticeship. Apprentices get great support from Helvetia, such as from the apprentice camp at the end of the apprenticeship, for example, where you can prepare for the exams together and go through all the topics again. For sports enthusiasts, Helvetia also offers a range of courses over the lunch break, and I make good use of that. There's a Pilates course at the moment, and that's a super way to unwind. 

What does &Go mean for you in your day-to-day work at Helvetia?

That I’m innovative and contribute ideas that can then be developed further. I think it’s not only good, but important too, that a company shows faith in its employees. It's only in this way that they are then able to unlock their full potential themselves, be innovative and work quickly – much more than if you constantly have to ask whether you've done things correctly. 

How important is &Go for training?

You start out learning, or being confronted with day-to-day business, and then you're thrown in at the deep end, and get to work through cases on your own. If you have questions, there is always an opportunity to ask your trainer or team head and other members of your team. The team plays a key role. Which is why I think it's important to start doing something, rather than waiting. 

How flexible can you be in structuring your work periods with Helvetia?

In the optician's business, I was used to working until the shop shut at 6.30 p.m., or on Saturdays. At Helvetia, I can structure my hours myself. That’s fabulous, I have to say. You can structure your free time as you wish, as long as you do your work well. That's really valuable.


&Go is Helvetia's current campaign to position itself as a first-class employer. Find more information on Helvetia as an employer.

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