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Maurizio Spagnol: “I prefer major fire damage”

As manager of the Ticino claims experts at Helvetia in Lugano, Maurizio Spagnol has seen the full spectrum of insured events. He relies on his customers’ honesty. A claims expert can have emotions, but no prejudices, he says.

16 December 2016, text: Isabella Awad, photos: Michael Sieber

Suited and booted for the next customer meeting: Maurizio Spagnol, manager of Ticino claims experts at Helvetia in Lugano, has seen the full spectrum of insured events.
“Assessing thefts is difficult, particularly if customers are unable to prove them”, says Helvetia claims expert Maurizio Spagnol.

“I cut my teeth in the area of claims and now I manage four claims inspectors at Helvetia’s claims centre in Lugano. I don’t enjoy handling thefts that much. I recently had a customer who said his safe had been broken into and more than 30,000 francs stolen. These cases are difficult, primarily because the customer is unable to prove the theft. I prefer dealing with major fire damage.

Helping people

My greatest satisfaction is helping people. I generally find them to be honest and grateful. I respect what has been agreed – sometimes to the benefit of the customer, sometimes less so. From politicians to bakers to dancers – I meet people in all walks of life! I deal with damages ranging from simple households to chemical corporations. I have a good heart, and I’m open and direct. so with me customers immediately know where they stand.

Touching moments

My biggest case involved major fire damage in Central Switzerland The customer suddenly decided to communicate solely with our CEO. One year later, the Managing Director got in touch with me and asked for a meeting to clarify things. In the end we shook hands and he signed three new contracts. I find these moments quite touching. A claims inspector can have emotions, but no prejudices.”

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