You enjoy contact with customers, are not easily flustered, and communication is your great passion? Then this new training profession is perfect for you.
Customer Dialogue Specialists with a Federal VET Diploma are in demand at companies who care about customer satisfaction – just like us. It is essential to focus on customers and their needs in order to ensure success. Customer service is often the main reason for customers to choose one particular provider over the competition. This is where you come in.
As a Customer Dialogue Specialist at Helvetia, you will work in our Customer Service (Helvetia Service Center) and are thus the first point of contact for customers calling with a wide range of insurance questions. You will therefore make a key contribution to our customers’ satisfaction.
You will primarily be based at the Helvetia Service Center where, together with your team colleagues, you will handle customer enquiries regarding property and private insurance. You will learn how to communicate professionally in all channels – whether by telephone, e-mail, chat or occasionally still by letter. Your main tasks will include providing specialist advice on our products, independently updating customer and contractual data, and offering suitable insurance solutions. Helvetia Service Center employees are also the first point of contact in the event of a claim. As a Customer Dialogue Specialist, you will advise and assist callers in these (often difficult) situations by initiating further measures. You will also carry out valuable work for our general and principal agencies, as well as various specialist departments.
During your training you will attend the vocational college in Berne as well as inter-company courses in Zurich. As well as general subjects, the focus here is on verbal and written communication through various channels. You will thus become a communication expert, learning how to avoid conflict situations and how to interact with different types of customer individually. At Helvetia you will receive insurance-specific training and gain knowledge of the insurance industry and our products. Numerous events such as the Shareholders' Meeting, the annual New Year’s drinks, and different workshops on interesting topics, provide variety and fun. Cooperation is very important at Helvetia. We want the newest members of the Helvetia family to feel comfortable and at ease. All new employees therefore start their apprenticeship with an induction camp, and end it with a toast to the final exams, for which they have prepared well in the revision camp.
The training as a Swiss certified Customer Dialogue Specialist offers many possibilities. These specialists are sought-after whereever customer service is important. With their good communication skills and sales talent, they also have numerous career and promotion opportunities in related areas such as marketing, distribution or sales. Further training typically includes the Federal PET Diploma for Contact Centre Supervisors, vocational school-leaving certificate 2 (following completion of apprenticeship) or a CAS course in customer dialogue management at a university of applied sciences.
||1-1.5 days per week and year of apprenticeship
23 inter-company course days over three years
||Language and communication (ABUSK)
Customer dialogue German
Customer dialogue French
Communication and support systems
Regulations and requirements
||Berne and Zurich
||Swiss certified Customer Dialogue Specialist