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Helvetia Schadenmeldung

Help with reporting a claim: Which insurance pays what?

Vehicles & leisure time
Storm damage
Your car is damaged by hail, for example
Insurance required
Partially comprehensive cover
Report claim
Windscreen damage
Your windscreen is damaged by a stone
Insurance required
Partially comprehensive cover
Report claim
Damage caused by you to your own vehicle
You brake too late and collide with the vehicle in front of you
Insurance required
Fully comprehensive cover
Report claim
Damage to a parked vehicle
Your parked vehicle is damaged by unknown persons
Insurance required
Car or motorcycle insurance with parking damage add-on
Report claim
Breakdown assistance
Your car breaks down while you are travelling, and you need a towing service
Insurance required
Car or motorcycle insurance with assistance add-on or travel insurance with motor vehicle assistance add-on
+41 58 280 3000
Theft away from home
Your mobile phone is stolen on the train
Insurance required
Household contents insurance with “Simple theft away from home” add-on
Report claim
Trip cancellation
You fall ill or have an accident shortly before departure
Insurance required
Travel insurance with cancellation insurance module
Report claim
Incident while travelling
You fall ill or have an accident while on holiday
Insurance required
Travel insurance with Assistance for persons module
Report claim
Bicycle and e-bike
Your bicycle or e-bike is stolen or damaged in a fall
Insurance required
In the event of theft, household contents insurance with «Simple theft away from home» add-on, for damage «Household contents all risks»
Report claim
Home & law
Storm damage
Your house is damaged in a storm or water runs into your cellar due to a flood
Insurance required
Buildings insurance
Report claim
Fire
A fire destroys your home furnishings and parts of your house
Insurance required
For your possessions: Household contents insurance
For damage to your home: building insurance (partly subject to cantonal regulations)
Report claim
Glass breakage
Your glass items of furniture such as tabletops, glass cabinets or mirrors are damaged
Insurance required
Household contents insurance
Report claim
Theft
Your home is broken into and items are stolen
Insurance required
Household contents insurance
Report claim
Damage caused by animals
Your dog bites a child on the arm
Insurance required
Personal liability
Report claim
Damage caused by tenants
You leave a crack in the washbasin or a scratch on the parquet floor of a rented flat
Insurance required
Personal liability
Report claim
Wertsachen
Jewellery, pictures or musical instruments with an individual value of more than CHF 20,000 are stolen or damaged
Insurance required
Valuables insurance
Report claim