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Hi, I’m Clara!


Who am I?

Confused by insurance? I’m here to help you 24 hours a day, 7 days a week, and can answer questions relating to insurance. 

My motto is «chatting’s better than surfing!»

About me

I’m 27 years old and haven’t been working at Helvetia very long. So I still have quite a lot to learn. In my spare time I like to go cycling or watch Youtube.


  • I can recognize over 150 queries
  • Most people ask me for their contract or want to contact someone or change their address

I’m particularly good at

  • recording a bicycle theft
  • handling a claim
  • navigating the website

I still need to practise

  • foreign languages
  • details of insurance questions
  • my colleagues say I need to be a bit more relaxed

Frequently asked questions about the chatbot

Do you have any other questions? Please e-mail us!