I’m 27 years old and haven’t been working at Helvetia very long. So I still have quite a lot to learn. In my spare time I like to go cycling or watch Youtube.
I can recognize over 150 queries
Most people ask me for their contract or want to contact someone or change their address
I’m particularly good at
recording a bicycle theft
handling a claim
navigating the website
I still need to practise
details of insurance questions
my colleagues say I need to be a bit more relaxed
Frequently asked questions about the chatbot
Who is Clara?
Clara is our chatbot. A chatbot is an intelligent program that can independently interpret customers’ queries and provide appropriate answers.
Why does Helvetia start a chatbot for me?
We believe in the advantages of the chatbot to you as the customer and want to provide you with great service. Try it and find out how quickly and simply it will deal with your enquiry.
Will a person or a computer program answer me?
At the start of a conversation, it is in fact a computer program that answers you. The chatbot will usually understand your query and respond appropriately to help you in a quick and straightforward way. If the chatbot can't deal with your query, please call the Helvetia Service line on +41 58 280 10 00.
At what times can I use the chatbot?
The chatbot is available around the clock. This means that you can direct your queries to us whenever it suits you.
Can I take a break from the conversation and come back?
If you close the browser, you will no longer be able to retrieve the content of the chat. If you only close the chat window, you will still be able to see the chat history the next time it opens.
Will the conversation be logged?
Yes, our systems log and store the exchanges with utmost diligence and in accordance with the applicable data privacy laws. For more information please refer to Helvetia's Data Policy.
Do I need to download a special app?
No, our chatbot runs on the website.
On which platforms is the chatbot available?
The chatbot is currently available on our website. In future, the Helvetia Service chatbot will support other customer queries, national languages and news apps.
How can the chatbot identify me?
For services that require identification, the chatbot will ask you for a few details about yourself or your contract. The Helvetia Service chatbot will only continue with the chat if you can be clearly identified in this way. In all other instances the chatbot will ask you to call the Helvetia service line on +41 58 280 10 00 so that we can assist you.
How secure is my information if I use the chatbot?
Helvetia uses your data for the Helvetia Service chatbot in the same way as for all other types of communication – with the utmost diligence and in accordance with the valid data protection legislation. For further information please refer to Helvetia's Data Policy.
What will happen if I type in incorrect information?
Helvetia reserves the right to refuse insurance cover if incorrect details are provided. If you make a mistake or a typo in the chat, you should therefore call Helvetia’s service line on +41 58280 1000 immediately.