Are you wondering what I can do? I'm always there for you, at any time of the day or night. 👉 What I understand best are keywords and short sentences. I want to keep learning, so your feedback is really important to me. #SimpleClear
I've been working at Helvetia for some time, and I'm still learning every day from your input and questions. 👉 After we chat, feel free to give me feedback – it really helps me to improve.
I can now deal with countless issues. If I can't answer your question myself, I'll put you in touch with someone who can. What I understand best are keywords and short sentences.
My WhatsApp phone number is +41 79 280 51 51 (in German).
What I'm good at
I take your questions at any time of the day or night. If I can't deal with them myself, I redirect them. I am always friendly, helpful and calm. 😊
What I still need practice at
I understand various issues in French and Italian, but there's room for improvement. The details of certain insurance issues are still difficult for me, and some of my colleagues say I should loosen up a bit. 🙌
Hello, do you have a question?
I'm here to help. 👉 What I understand best are keywords and short sentences. #SimpleClear
Frequently asked questions about the Clara chatbot
Who is Clara?
Clara is our chatbot. She works as a digital assistant at Helvetia. A chatbot is intelligent software that can independently interpret customers' queries and give them appropriate answers.
How can I make sure Clara understands me?
Clara likes keywords and short sentences. At the end of the session she appreciates feedback as to whether she has dealt with the enquiry properly or not, so that she can constantly improve and help even better in the future.
How and when can I chat with Clara?
Our chatbot can be reached at any time (24/7) via www.helvetia.ch, or alternatively via WhatsApp on +41 79 280 51 51 (in German).
What issues can Clara resolve for me?
As a digital insurance assistant, Clara can already deal with and deliver some services directly via chat, at any time (24/7) – accepting a damage or theft report, for example, calculating or arranging private or household contents insurance, even ordering an electronic insurance certificate for a change of vehicle. You can also register a change of address through Clara, or find a customer advisor or general agency.
Clara understands you best when you enter keywords or short sentences. #SimpleClear
We are convinced of the benefits of the chatbot for you as a customer, and we would like to offer you an optimum service at any time of the day or night. Enter your request in keywords, and experience how simply and quickly Clara takes care of you.
Will I be interacting with a human being or a computer program?
At the start of a conversation it is in fact a computer program that responds to you. As a rule the chatbot will understand your enquiry and give you an appropriate response, quickly and without fuss. If Clara is ever unable to give a definitive response, please call the Helvetia service number: +41 58 280 10 00.
When can I use the Clara chatbot?
Clara is available to you at any time of the day or night, so it's easy for you to ask a question whenever you like. #SimpleClear
Can I break off the conversation?
Yes, but if you close the browser you will no longer be able to retrieve the content of the chat. If you only close the chat window, you will still be able to see the chat history next time it opens.
Will the conversation be logged?
Yes, information exchanges and dialogues are logged in our systems and stored – with great care, and in accordance with the applicable data protection laws. Please refer to Helvetia's data protection information for further details.
Do I have to download a special app?
No, you don't have to download an app to talk to our chatbot. Clara can be reached 24/7 via www.helvetia.ch, or alternatively via WhatsApp on +41 79 280 51 51 (in German).
Which platforms is Clara available on?
Our chatbot can currently be reached at www.helvetia.ch, and via WhatsApp on +41 79 280 51 51 (in German).
How can the chatbot identify me?
For services that require identification, Clara will ask you for a few details about yourself or your policy. The conversation with our digital assistant can only continue if this clearly identifies you, otherwise Clara will ask you to call the Helvetia service number – +41 58 280 10 00 – so that we can give you the help you need.
How secure are my data when I use the chatbot?
When you use Clara, Helvetia handles your data just as we do with all other forms of communication: with great care, and in accordance with the applicable data protection laws. Please refer to Helvetia's data protection information for further details.
What happens if I give false information?
Helvetia reserves the right to refuse insurance cover if incorrect details are provided. So if you enter a typo or make a mistake in the chat, you should call the Helvetia service number – +41 58 280 10 00 – immediately.