Hi, I'm Clara, a chatbot. I work as a digital assistant at Helvetia! 😎

Clara is our chatbot. She works as a digital assistant at Helvetia. A chatbot is intelligent software that can independently interpret customers' queries and give them appropriate answers.

Clara likes keywords and short sentences. At the end of the session she appreciates feedback as to whether she has dealt with the enquiry properly or not, so that she can constantly improve and help even better in the future.

Our chatbot can be reached at any time (24/7) via www.helvetia.ch, or alternatively via WhatsApp on +41 79 280 51 51 (in German).

As a digital insurance assistant, Clara can already deal with and deliver some services directly via chat, at any time (24/7) – accepting a damage or theft report, for example, calculating or arranging private or household contents insurance, even ordering an electronic insurance certificate for a change of vehicle. You can also register a change of address through Clara, or find a customer advisor or general agency.

Clara understands you best when you enter keywords or short sentences. #SimpleClear

We are convinced of the benefits of the chatbot for you as a customer, and we would like to offer you an optimum service at any time of the day or night. Enter your request in keywords, and experience how simply and quickly Clara takes care of you.

At the start of a conversation it is in fact a computer program that responds to you. As a rule the chatbot will understand your enquiry and give you an appropriate response, quickly and without fuss. If Clara is ever unable to give a definitive response, please call the Helvetia service number: +41 58 280 10 00.

Clara is available to you at any time of the day or night, so it's easy for you to ask a question whenever you like. #SimpleClear

Yes, but if you close the browser you will no longer be able to retrieve the content of the chat. If you only close the chat window, you will still be able to see the chat history next time it opens.

Yes, information exchanges and dialogues are logged in our systems and stored – with great care, and in accordance with the applicable data protection laws. Please refer to Helvetia's data protection information for further details.

No, you don't have to download an app to talk to our chatbot. Clara can be reached 24/7 via www.helvetia.ch, or alternatively via WhatsApp on +41 79 280 51 51 (in German).

Our chatbot can currently be reached at www.helvetia.ch, and via WhatsApp on +41 79 280 51 51 (in German).

For services that require identification, Clara will ask you for a few details about yourself or your policy. The conversation with our digital assistant can only continue if this clearly identifies you, otherwise Clara will ask you to call the Helvetia service number – +41 58 280 10 00 – so that we can give you the help you need.

When you use Clara, Helvetia handles your data just as we do with all other forms of communication: with great care, and in accordance with the applicable data protection laws. Please refer to Helvetia's data protection information for further details.

Helvetia reserves the right to refuse insurance cover if incorrect details are provided. So if you enter a typo or make a mistake in the chat, you should call the Helvetia service number – +41 58 280 10 00 – immediately.