Do you have a question about insurance?

Clara is the first AI-assisted chatbot that builds on the ChatGPT API from OpenAI. As an AI chatbot, Clara uses complex algorithms and machine learning from ChatGPT’s provider OpenAI to react to your questions and answers. The information provided through Clara may be incorrect. Consequently, the answers Clara gives with the help of OpenAI’s ChatGPT are not legally binding. This means no warranty is given or liability assumed as to the accuracy, completeness or currency of the information provided. Use of the chatbot is at the user’s own risk. As a consequence, if the information you need regards the various forms of insurance cover available, we recommend that you contact Helvetia or our insurance advisory service directly to arrange an individual consultation.

We can recognize certain patterns in your chat history that will allow us to improve Clara’s ability to answer your questions. These patterns can include the topics, preferences and interests that emerge from your chat history.

The chatbot with ChatGPT from OpenAI is protected by intellectual property rights, including copyright. Copies, modifications or dissemination of the chatbot is not permitted without the express approval of the rights holder.

Actions such as harassment, defamation or violation of others’ rights through the use of the chatbot are prohibited, and any infringement of these rules could result in penalties or prosecution.

Our chatbot uses ChatGPT from OpenAI. The only data we collect is the data that is necessary to provide the chatbot service. ChatGPT can draft and process personal data such as names, addresses, telephone numbers and e-mail addresses if you submit these in the chat. However, we do not systematically collect or store this personal data that allows you to be identified (e.g., your name, address or phone number). If you do not want to pass on any personal data to the chatbot, simply do not submit any in the chat. In fact – to be completely sure – do not submit any personal information or details whatsoever in the chat. Your data will not be passed on to third parties unless this is required by law or necessary to enable us to satisfy our contractual obligations. If you make personal data available to us, we will use this only for the purpose for which you made it available to us. We do not use cookies to track your interaction with the chatbot.

By using Clara, you are acknowledging and accepting that your interaction is processed using technology from and in the United States of America. OpenAI’s provisions as stipulated at www.openai.com/policies apply.

We update this information on an ongoing basis. Please check this page regularly to ensure that you are up to date on current data protection practices.

If you have further questions regarding data protection, please contact us at datenschutz@helvetia.ch or obtain information at www.helvetia.ch/privacy.

If you are not in agreement with the Terms of Use or the information regarding data protection, you should not use Clara.
We have developed this alternative chatbot version to make our services even better. If you are not happy with information from Clara or if you have other questions, then please contact conversational@helvetia.ch.