Illnesses that already existed before the conclusion of the pet insurance are not covered. In addition, with the health insurance there is a waiting period of 30 days from the start of the contract, during which you do not have any entitlement to insurance benefits.
Yes. The conclusion of health insurance is possible from the animal's third month to its seventh birthday and no more. The accident coverage is not subject to any age limitation. This applies for dogs and cats.
You can choose the contract term yourself. The minimum term is one year, the maximum five years. The contract term will automatically be extended by one year if the insurance is not cancelled three months before expiration either by you or by Helvetia.
Your dog or cat is basically insured from the start of the contract. With the health insurance, however, there is a waiting period of 30 days from the start of the contract, during which you do not have any entitlement to insurance benefits should your pet fall ill.
As a general rule, no. If your pet dies, however, or you give it away, the insurance can be terminated. You will then be reimbursed the premiums you have already paid on a pro rata basis.
The Helvetia pet insurance is valid worldwide provided that the policyholder is resident in Switzerland or the Principality of Liechtenstein. Veterinary treatment abroad is therefore also covered.
The health insurance for dogs and cats covers up to two cats and two dogs per household. The Helvetia pet insurance is aimed only at private individuals and is not valid for breeders.
There are many things that can happen to your pet – whether it's at home, outside while he plays, roams around and romps about with other animals, or on the road. The cost of veterinary treatment quickly adds up, but the Helvetia pet insurance supports you in such cases. It covers the resulting costs, so that your precious pet can recover quickly.
No. No compensation is paid for the pet itself. The pet insurance applies only if the pet suffers an accident or an illness.
Yes. The deductible amounts to CHF 200.00 for the accident insurance and CHF 100.00 for the health insurance for each insured event (not per year). This applies for dogs and cats.
The quickest and simplest way to report a claim is over the phone (tel. +41 58 280 3000). Our experienced employees in the Claims Centre will be happy to help you.
Basically, you can choose which veterinary surgeon you want to use. Nevertheless, he or she must be a therapist in possession of a relevant diploma and a member of the Society of Swiss Veterinarians or holder of a comparable diploma if emergency treatment abroad is required.
Here you can find an overview of the events insured for dogs and/or cats. In the case of an insured event, the maximum amount you receive is the selected sum insured, minus the applicable deductible.