You can terminate your security deposit insurance contract at any time, subject to one month’s prior notice. In order to terminate the policy, you need to submit one of the following documents:
We will of course refund your money if the deposit is not used.
No. As the name of the product itself suggests, the premiums are charged for the cover you receive in the form of security deposit insurance. Your premium is your payment to us for our willingness to make payments you are liable for during the period for which your security deposit insurance is in force.
We send you your policy as soon as we have received the first premium. The guarantee bond is sent straight to the property management company or landlord. The document is the guarantee to them that, in the event of damage, they can rely on the bond provided by Helvetia.
You will need to submit a new application for security deposit insurance for the new rental property. To terminate the insurance, you must send Helvetia one of the documents mentioned under Point 1. Please also advise us of the date you are moving out, your new address as well as your bank account details for reimbursement of the unused portion of the premium.
If Helvetia receives a justified and documented claim from a property management company or landlord, it settles the claim in one of the following three situations:
Once the claim has been settled, all costs will be charged to the policyholder.
No, as the recipient of a guarantee bond the property management company or landlord cannot make unjustified payment demands to us as an insurer. Helvetia will make a payment only if the tenant agrees in writing, if a legally effective payment order has been issued or if the landlord can present a legally binding court decision or court order.
If you, as the property management company or landlord, want to claim the security deposit, you must send the release form to Helvetia’s Claims Centre. In addition, either the tenant must sign this form or you must submit a legally effective payment order or court decision.
If Helvetia receives an order from the tenant to cancel the insurance, it will request submission of one of the documents given below. The security deposit insurance remains in force until such time as the tenant submits one of these documents.