You can terminate your rental guarantee insurance contract with Helvetia at any time with effect from the end of the following month. To do so please send us the completed contract termination form and the original surety document (in the possession of the landlord).
You can only redeem an existing deposit if a new security instrument is already in place. Conclude a rental guarantee insurance contract with Helvetia. Send this to the landlord with a request to release the previous deposit. In order to avoid unnecessary expenses for all those involved, it's worth clarifying with the landlord first whether they will accept rental guarantee from Helvetia as security.
Rental guarantee generally comes into effect at the beginning of the rental term. However you can also specify when you wish your rental guarantee to come into effect, with the earliest possible date being the start of the rental term. The insurance is valid indefinitely until it is terminated and the surety document returned.
We will of course refund your money if the insurance product is not used.
No. As the name itself suggests, they are premiums charged for the cover you receive in the form of rental guarantee insurance. Your premium is your payment to us for our willingness to make payments you are liable for during the period for which your rental guarantee insurance is valid.
When you receive a surety document from us please pass it on to your landlord. The document is the guarantee to them that in the case of damage, they can rely on the surety cover provided by Helvetia.
You will need to submit a new application for rental guarantee insurance for the new rental property. To terminate the old insurance contract, please send the original surety document to Helvetia. Please also send the date on which you move out and the completed contract termination form.
The traditional solution for deposits in Switzerland is to pay the specified deposit amount into a blocked bank account. Withdrawals can only be made from this account with the agreement of both parties, that is you and the landlord. If you do not meet payment requests from your landlord, they can present a legally binding payment demand to the bank and withdraw the relevant amount from the blocked bank account. The remaining amount is then returned to you as the tenant.
With Helvetia's rental guarantee insurance solution, the surety document is a promise to pay which replaces the actual rental guarantee. If you have rental guarantee insurance and cannot meet the landlord's payment requests, then the landlord can approach us with the surety document and a legally binding payment demand. We will meet the payment demand within the bounds of the rental guarantee contract. We will then invoice you the costs of settling the claim.
Please return to us any surety documents pertaining to previous tenants, together with the date they moved out on. We need the originals in order to cancel the insurance.
If we receive a justified and documented claim from the landlord, we will pay the outstanding claim. If you have no personal liability insurance, after we have settled the claim we will invoice the policyholder for all costs.
No, as the recipient of a surety document your landlord cannot make unjustified payment demands to us as an insurer. There are three situations in which Helvetia will make payments pertaining to a rental guarantee insurance contract:
In order to make a claim, please send a completed claim form or payment demand to our claims centre.
If we receive a cancellation order from your tenant, we will request you to return our surety document. As long as you are in possession of the document your entitlement is always guaranteed in the event of a claim.