Caution against fraudulent activities

Recognizing fraudulent e-mails

In most cases, fraudulent e-mails are easy to identify. The following tips will help to identify fake messages.

1. Is the sender address correct?

A genuine sender address should be from one of our official domains e.g. firstname.lastname@helvetia.ch. Some fraudsters use domains that look very like these and at first glance appear to be a possible Helvetia sender address. But instead of "helvetia.ch", a closer look reveals differences in individual letters such as "helvet1a.ch" or "helvetla.ch".

2. Are the contact details correct?

E-mails often contain contact details. Compare the purported telephone numbers with publicly available information (for instance on our website).

3. Is the content plausible?

Is your name used correctly? Is the content plausible and does it refer to an enquiry, a past discussion or an e-mail conversation? Does the text contain spelling mistakes or strange spaces/symbols?

Check out the communication platforms

Take a look at the communication channels too. We contact you either by telephone or by e-mail. We only contact you via social media if you started a conversation on the platform yourself, if you interacted with us or if you took part in a competition advertised on the network.

For instance, if you receive a job description via Facebook and are invited to an interview via Telegram, this is an attempt at fraud. You can identify these by checking job offers before passing on personal information. All our job vacancies are advertised on our website.

How to handle attempted fraud correctly

If you identify an e-mail as fraud you can delete it and do not need to take any further steps. In the case of fraudulent posts or direct messages on social media channels please let us know by sending a link to the post to socialmedia.group@helvetia.ch. We can then take the appropriate steps to prevent further attempts at fraud in Helvetia's name.