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Our success is founded on diversification between life and non-life business. We not only have a strong home market, but also profitable market positions in other European countries. We are enjoying above-average growth in Germany, Austria, Italy and Spain, for example. In the Specialty Markets segment we offer bespoke specialty lines cover and reinsurance solutions in selected niches worldwide.
We focus on business with private customers and SMEs. We also have expertise in the areas of transport, art and engineering insurance, as well as active reinsurance. This expertise is enabling us to broaden our core markets.
We cover the full spectrum of products for private individuals and companies: from private and occupational pensions to liability, motor vehicle, transport and property insurance. As an insurance company, we aspire to offer simple solutions for complex and individual insurance needs. We provide our customers – who now number more than 5 million – with professional advice on all insurance matters and provide contacts for various sectors under a single roof. More than 6,500 employees work daily to arrive at simple solutions.
Since November 2017, our brand promise, "simple. clear. helvetia", has applied to customers, shareholders and employees alike. The insurance sector is perceived as complicated. We want to make the world of insurance simple to access and easier to understand – not always a simple goal. Our new identity is being implemented using "triads". Clear keywords, in black and white, evoke images. The form of the message is part of the message – our triads convey a sense of simplicity. The campaign is embedded in the helvetia 20.20 corporate strategy. We want to act in an agile, innovative and customer-focused manner and offer simple, clear solutions: "simple. clear. helvetia" as the triad says.
Our mission is to further expand our successful international operations in selected markets. We achieve our goals through cooperation between customers, partners and employees.
Helvetia is a trustworthy, solid and innovative provider of high-quality insurance and pension solutions. Every day, we focus on the concerns of our customers and partners:
We are known as a trustworthy, solid and innovative insurance provider and impress with high-quality solutions in the insurance and pensions sector. We act honestly and responsibly. Our tradition means a lot to us, as do long-term, fair and balanced partnerships with customers and investors, but also between business units and employees.
Helvetia is modern in its thinking and looks to the future. We look for new ways of doing things and innovative solutions. Promising approaches emerge in dialogue with our partners.
We are open, interested and engaged. We enjoy and are enthusiastic about our work. We respond to the needs of our customers and partners. We see them as being at the heart of our daily work.
Our customers receive simple and customized insurance and pension solutions tailored to their needs. For its employees Helvetia is an attractive and forward-looking employer. At the same time, we also generate value for shareholders. We achieve this by increasing our capacity for generating earnings and dividends.
We are strengthening our core business through growth and new forms of interaction. We meet customers and partners in the digital environment and enable new forms of access to our products and services (e.g. video chat consultations and chatbots). Internally too, we leverage our strengths and expand on them with innovative approaches. In concrete terms, this is reflected in simple and efficient processes, for example. At the same time, Helvetia is investing in new business models such as the "Home" eco-system.
When it comes to innovation, we are pursuing three different activities:
Our strategic focus makes us agile and efficient. We support innovative ideas and see them as offering great opportunities for the future. Our focus is always on the customer. By combining our traditional strengths and exploiting new opportunities, we are able to act in a customer-centric manner.