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Helvetia Insurance, headquartered in St. Gallen, has since 1858 developed into a successful international insurance group with over 11,500 employees and more than 7 million customers.
Today we are the leading Swiss all-lines insurer in Switzerland. In the Europe segment, comprising the countries Germany, Italy, Austria and Spain, Helvetia has established firmly anchored market positions generating above-average growth. Europe is the Group’s second strong pillar. The Specialty Markets segment provides us with global market access in selected niches. In this segment Helvetia offers tailored specialty and reinsurance coverage. The France market unit acts as a focused transport insurance specialist and occupies a strong position in this area as the number two market player.
Our success is based on fourfold diversification:
We have a balanced business mix between life and non-life business plus related services.
Thanks to a strong home market and a profitable presence in selected European countries, we are broadly based. In addition, we are active internationally with a first-rate offering of special insurance products.
Our focus is on private customers as well as small and medium-sized enterprises. In selected sectors (e.g. Occupational Benefits Switzerland or Specialty Lines) we also insure large companies.
We diversify our income streams by establishing new business models such as ecosystems (“Home” in Switzerland, “Health” in Spain) or investment solutions (Helvetia Asset Management).
Since November 2017, our brand promise has applied to customers, shareholders and employees alike. “simple. clear. helvetia.”. The insurance sector is perceived as complicated. We want to make the world of insurance simple to access and easier to understand – not always a simple goal. Our new identity is being implemented using “triads”. Clear keywords, in black and white, evoke images. The form of the message is part of the message – our triads convey a sense of simplicity. The campaign is embedded in the helvetia 20.20 corporate strategy. We want to act in an agile, innovative and customer-focused manner and offer simple, clear solutions: “simple. clear. helvetia.” no less.
Life is full of opportunities and risks. Helvetia is there when it matters.
With a history spanning over 160 years, Helvetia has come a long way – but its purpose will remain the same in future: We would like to enable people in all situations in life to seize opportunities and minimize risks. Regardless of whether you wish to start a family or a company, take a long trip or build a home, Helvetia is there for its customers when it matters.
What sets us apart in the market are customer convenience and the simplicity of our products and services. We have always achieved this with trust, drive and enthusiasm.
We want to be the best partner for financial security and to set benchmarks in terms of customer convenience and access to customers.
Being there for our customers when it matters is how we see ourselves. To do justice to this image we have of ourselves, we want to be the best partner for financial security and to set benchmarks in terms of customer convenience and be present and accessible at those locations where customers need us. But we don’t just view ourselves as an insurance company:
We are known as a trustworthy, solid and innovative insurance provider and impress with high-quality solutions in the insurance and pensions sector. We act honestly and responsibly. Our tradition means a lot to us, as do long-term, fair and balanced partnerships with customers and investors, but also between business units and employees.
Helvetia is modern in its thinking and looks to the future. We look for new ways of doing things and innovative solutions. Promising approaches emerge in dialogue with our partners.
We are open, interested and engaged. We enjoy and are enthusiastic about our work. We respond to the needs of our customers and partners. We see them as being at the heart of our daily work.
As the best possible partner for our customers, we listen closely and understand what they want and need. Our approach is becoming even simpler, more efficient and more focused: simple. clear. helvetia is developing into an even bigger part of our DNA.
This is why our helvetia 20.25 strategy has four strategic priorities:
We are present wherever insurance and pension needs arise, and we perform our services in the simplest way possible for customers. To do so we streamline processes, reduce complexity and increase efficiency. This promotes a high degree of customer satisfaction and loyalty as well as the successful delivery of the brand promise simple. clear. helvetia.
We provide comprehensive products and services in the fields of insurance and integral pension and investment solutions. This allows us to successfully engage in cross-selling and give our customers the opportunity to cover their insurance and pension needs from a single source.
In Switzerland we focus on expanding existing customer relationships. We are continuing to develop our European business as a profitable, second strong pillar for the Group. In the international specialty business we generate targeted growth through the ongoing development of existing business and by underwriting new risks in attractive niches.
We tap new business models and ecosystems related to our core business and in the field of asset management. This permits us to offer our customers innovative services while at the same time making us less dependent on the interest rate environment.