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If you suffer damage, it is essential to get help fast. To ensure that the necessary steps are taken, we can draw on experts to oversee damage control and, where required, step in and provide the necessary support. We are a partner you can rely on when it comes to finding a competent average agent who is familiar with the regional and legal situation in your country.

  • Long-standing, experienced employees. Combined experience of over 80 years. We commit to continuous training and specialization.
  • Claims handling that is focused on the individual customer.
  • Previous practical professional experience as Rhine ship crew personnel, import/export specialists, forwarders and traders.
  • All employees know at least three languages. Claims correspondence in German, English, French and Italian.
  • Damage prevention support and consultation.
  • Close collaboration with the underwriting department. Pointers on gaps in cover identified during a claim.
  • Global network of specialists for transport and artwork damage.
  • Assistance also provided for damage not covered.
  • Fast, straightforward settlement of minor claims.
"In the event of a claim, we are there for you with quick, focused, hassle-free support. We speak your language and see ourselves as problem solvers."
Pascal Müller, Head of Claims Marine & Art Insurance

Search for an average agent

Find a competent average agent who is familiar with the regional and legal situation in your country.

Further Downloads and Links
Instructions in case of loss or damage PDF
Marine Cargo questionnaire PDF
Transport information service
Marine traffic: Ship positions worldwide
Public site promoting maritime safety and quality
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