As soon as we receive your complaint, we will confirm its receipt, and will inform you about the further processing.
We will register your complaint in our complaints database. We have created this databank to analyse the complaints we receive so that we can continuously improve our products. The information regarding your complaint will be deleted according to the applicable legal provisions.
We will thoroughly analyse your complaint based on the arguments you presented to us and the available information and evidence. Afterwards we will inform you in writing about our conclusion. If we do not fully agree with your complaint, we will explain the reasons to you in a clear and comprehensible way.
We will process your complaint promptly. Should we not be able to give you an answer within reasonable time, we will inform you about the reasons for the delay as well as the expected answering time.
In case you need any information regarding the status of your complaint, you can get in touch with us, and we will inform you accordingly.
