Your questions – our answers.

As a Helvetia customer, you can rely on a strong partner with Swiss roots, over 160 years of experience and extensive expertise. We offer solutions for insurance, pensions, assets and owner-occupied homes – all from a single source and always close to you. 

The two holding companies merged last December.

Our customers should also know that, as of 1 July 2026, the Swiss insurance companies Helvetia and Baloise have also merged:

• Baloise Insurance Ltd merged with Helvetia Swiss Insurance Company Ltd
• Baloise Life Ltd merged with Helvetia Swiss Life Insurance Company Ltd

All contractual relationships and assets of the former Baloise insurance companies were transferred to the existing Helvetia insurance companies with effect from 1 July 2026.

Regardless of whether you have taken out a contract with Helvetia or Baloise, the merger will not affect your insurance coverage or the provisions of your contract.

Your contract with Helvetia or Baloise remains valid. Starting from 1 July, all new contracts will be issued under the name Helvetia. So, if your contract term expires or if you wish to make changes to your policy, a new quote reflecting the requested change will be sent to you under the name Helvetia.

Please contact your adviser. As usual, you will receive a new quote reflecting the requested changes. If you have previously held a Baloise contract, you will receive a quote for the corresponding new Helvetia product.

As part of our new brand identity, we are also updating the logo on all our correspondence. However, the logo on your premium statement does not have any bearing on your contract. Your contract documents are authoritative.

The merger will have no effect on notice periods or terms and conditions. Your contracts will remain valid.

The merger won’t affect your current contracts.

The merger will not affect your current contracts, including Pillar 3 products.

You can still get in touch with your usual contact persons.

Nothing will change for the time being as far as your pension fund is concerned. We are working closely with the foundations’ governing bodies and the supervisory authorities to examine the implications and measures and carefully prepare the next steps. Should anything change, we will inform you in good time.

As a customer, you do not need to do anything as a result of the merger. Your details are stored with us.

Yes, Baloise Bank Ltd is also part of the new Helvetia.

The new company may share information about your insurance and financial situation with Baloise Bank Ltd, as it is part of the company. You can find out how the bank processes your data in the Baloise Bank Ltd privacy policy at helvetia.ch/privacy. You can object to your data being shared with Baloise Bank Ltd at any time via the following opt-out link: https://ask.baloise.ch/api/v1/widget/yrvCAPQTTlsdyWLakEkhJtXSYsxeyvtj/transactions/redirect. You can also send your objection by e-mail to optout@helvetia.ch. 

Your data will continue to be processed carefully and in accordance with the applicable data protection regulations. The legal merger on 1 July 2026 will not affect our high data protection standards. Information relating to data protection can be found at www.helvetia.ch/privacy.

The following parties are responsible for processing your personal data:

• Helvetia Swiss Insurance Company Ltd
• Helvetia Swiss Life Insurance Company Ltd

This applies regardless of whether you originally took out a contract with Helvetia or with Baloise.

If you have any questions regarding data protection or wish to exercise your rights (e.g. access, rectification, erasure, objection), please consult our privacy policy at www.helvetia.ch/privacy or contact datenschutz@helvetia.ch.

Simply report your claim online as usual. We are here for you around the clock. In the event of a breakdown or an emergency, please contact us by phone. Make sure you have your policy number to hand.

You can find a list of your policies and other documents and information, such as premium statements and the contact details you have provided to us, on your customer portal, myHelvetia or myBaloise. If you have any questions, please contact Customer Service or your Customer Advisor.

The myHelvetia and myBaloise customer portals have not yet been merged. We are working on making all your policies and documents available in one place on myHelvetia soon. You can still find your Baloise policies and contracts on the myBaloise customer portal. Please note that you will need a Helvetia policy number to register on myHelvetia.

Please check your policy documents to see whether you took out your insurance with Helvetia or Baloise.

Follow the link below to find your nearest Helvetia branch.

It will still take some time to roll out the new logo across all our points of contact. You may still see the old logos for a short while.