Report a claim or apply for benefits

Report your claim online in just a few clicks. Both private and corporate customers can enter their claim quickly and easily.

A claim should be reported as soon as the event has occurred. This is one of your obligations in the event of a claim. This means that we can quickly assist you with repairing the damage and inform you about cover and how to proceed in the event of a claim.

This can vary depending on the claim. When reporting a claim online, you will be guided through the reporting process and the necessary information will be requested piece by piece.

Please have existing documents and information such as your policy number, pictures of the damage, invoices, registration number, etc. to hand. You can upload or enter these documents and information during the reporting process.

You can find the policy number on your policy documents.

Private clients with Helvetia contracts can find all their contract details in the myHelvetia customer portal. Customers with Baloise contracts can use the myBaloise customer portal. You can create an account in just a few steps.

If visitors to our website contact Helvetia using online forms (e.g. contact form or claim notification), the data they enter is transmitted using a secure HTTPS connection and encryption technologies (SSL/TLS). This guarantees protection against unauthorized access and corresponds to the current state of the art. The data recorded can be seen on the respective form and includes the data entered into the form (e.g. contact information and details such as damage information and attachments). This data is not disclosed to unauthorized third parties.

It is disclosed to authorized third parties if this is absolutely necessary for the processing of the request or claim notification and this is apparent from the circumstances. The retention period for the data is limited to the necessary minimum and is based on the purpose of the processing and the applicable legal provisions.

You will find more information about data processing when reporting a claim online at www.helvetia.com/privacy

As part of the chats, Clara can record or process specific customer requests directly, e.g. a claim notification, a contact request or the updating of contact details. For these self-service options, Clara may require some personal or contractual information.

Personal data should only be provided if Clara expressly asks for it. In all other cases, no personal information is required.

You will find more information in the Terms of use and information on data protection for Clara, Helvetia's digital assistant.

We will process your claim as soon as possible and get back to you. You will usually receive an e-mail within the next working days with the claim number.

In exceptional cases (e.g. in the case of severe weather-related incidents), this may take longer.

Once the claim has been successfully reported, you will receive an e-mail within the next working days with the claim number (this may take longer in exceptional cases). 

It’s important to us that you can check the status of your claim notifications at any time. The current status is displayed in the customer portal. You can also request an update by e-mail. Please remember to quote your claim number so that we can send you the information you need as quickly as possible.

Once the claim has been settled, we’ll notify you immediately by e-mail.

When processing a claim, we endeavour to provide you with regular updates on the status of your claim.

Private clients with Helvetia contracts can view the processing status of claims they have reported in their myHelvetia customer portal. Customers with Baloise contracts can view the processing status of claims they have reported in the myBaloise customer portal. The status options are “reported”, “in progress” and “completed”. If you don’t have an account yet, you can create one in just a few steps.

For more detailed information, please contact us by e-mail. Please remember to quote your claim number so that we can send you the information you need as quickly as possible.

As soon as you have submitted your claim notification, we will check the claim for you. If we are missing documents or information for your claim notification, we will contact you in due course.

Once submitted, your online claim notification cannot be changed. However, if you would like to forward any supplementary information or documents to us at a later date, you are welcome to do so. The following question and answer will show you how to proceed in this case.

Please send us the documents or further information directly by e-mail or post. It is important that you always include the claim number so that your request can be handled quickly and correctly.

N.B.: As soon as you have submitted the online claim notification, you will also receive an automatically generated confirmation of receipt. Please do not reply to this e-mail as it does not yet contain any information about the registered claim or the person responsible for your case.

As soon as you have reported the claim, it will be forwarded to our claims department, where it will be assessed and you will be informed of the extent to which we can participate in the claim.

In principle, all persons insured under the policy can report claims that affect them. They can also report losses caused to third parties.

At the same time, injured parties can report their losses to us in the event of a claim. The next step is to assess whether and to what extent there is an obligation to pay for benefits.