Report a claim or apply for benefits

Report your claim online in just a few clicks. Both private and corporate customers can enter their claim quickly and easily. You can find the claim notifications on the following page: www.helvetia.ch/claim

Input: Step by step, we will ask you for the most important details regarding your claim.
 

A claim should be reported as soon as the event has occurred. This is one of your obligations in the event of a claim. This means that we can quickly assist you with repairing the damage and inform you about cover and how to proceed in the event of a claim.

This can vary depending on the claim. When reporting a claim online, you will be guided through the reporting process and the necessary information will be requested piece by piece.

Please have existing documents and information such as your policy number, pictures of the damage, invoices, registration number, etc. to hand. You can upload or enter these documents and information during the reporting process.

You can find the policy number on your policy documents.

Private individuals can also find all their contract data in the myHelvetia customer portal. You can create an account in just a few steps

If visitors to our website contact Helvetia using online forms (e.g. contact form or claim notification), the data they enter is transmitted using a secure HTTPS connection and encryption technologies (SSL/TLS). This guarantees protection against unauthorized access and corresponds to the current state of the art. The data recorded can be seen on the respective form and includes the data entered into the form (e.g. contact information and details such as damage information and attachments). This data is not disclosed to unauthorized third parties.

It is disclosed to authorized third parties if this is absolutely necessary for the processing of the request or claim notification and this is apparent from the circumstances. The retention period for the data is limited to the necessary minimum and is based on the purpose of the processing and the applicable legal provisions.

You will find more information about data processing when reporting a claim online at www.helvetia.com/privacy

As part of the chats, Clara can record or process specific customer requests directly, e.g. a claim notification, a contact request or the updating of contact details. For these self-service options, Clara may require some personal or contractual information.

Personal data should only be provided if Clara expressly asks for it. In all other cases, no personal information is required.

You will find more information in the Terms of use and information on data protection for Clara, Helvetia's digital assistant.

We will process your claim as soon as possible and get back to you. You will usually receive an e-mail within the next two working days with the claim number and the contact details of the claims officer responsible.

In exceptional cases (e.g. in the case of severe weather-related incidents), this may take longer.

Once the claim has been successfully reported, you will receive an e-mail within the next two working days with the claim number and the contact details of the claims officer responsible (this may take longer in exceptional cases). In this e-mail, we will inform you about the next steps of the process.

When processing a claim, we endeavour to provide you with regular updates on the status of your claim.

When processing a claim, we endeavour to provide you with regular updates on the status of your claim.

Private individuals also have the option of viewing the status of the reported claim in their myHelvetia account. The status options are "reported", "in progress" and "completed". If you don't yet have an account, you can create one in a few steps in the myHelvetia customer portal.

If you have any further questions, please contact the claims officer responsible for your case by e-mail. Please include the claim number in your e-mail. This helps us to locate your claim more quickly.

As soon as you have submitted your claim notification, we will check the claim for you. If we are missing documents or information for your claim notification, we will contact you in due course.

Once submitted, your online claim notification cannot be changed. However, if you would like to forward any supplementary information or documents to us at a later date, you are welcome to do so. The following question and answer will show you how to proceed in this case.

Please e-mail or post any documents or further information directly to the claims officer responsible for your case. You will receive their contact details once you have submitted the claim notification. It is important that you always include the claim number. This means that your request can be handled quickly and correctly.

N.B.: As soon as you have submitted the online claim notification, you will also receive an automatically generated confirmation of receipt. Please do not reply to this e-mail as it does not yet contain any information about the registered claim or the person responsible for your case.

As soon as you have reported the claim, it will be forwarded to our claims department, where it will be assessed and you will be informed of the extent to which we can participate in the claim.

In principle, all persons insured under the policy can report claims that affect them. They can also report losses caused to third parties.

At the same time, injured parties can report their losses to us in the event of a claim. Helvetia will then assess the extent to which there is an obligation to pay benefits.