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Contact and services

We can help you with any questions you might have about insurance, pensions and banking.

Insurance Bank

Our key services

Sort things out yourself any time of the day or night.

Report a claim or breakdown

Report your claim or contact us in the event of a breakdown.

Report a claim

Call our breakdown service

Report a claim

Call our breakdown service

Report a claim or breakdown

Report your claim or contact us in the event of a breakdown.

Report a claim

Call our breakdown service

Report a claim

Call our breakdown service

Change your name or address

Let us know of any changes to your name or address.

Change your address

Change your name

Change your address

Change your name

Change your name or address

Let us know of any changes to your name or address.

Change your address

Change your name

Change your address

Change your name

My customer portal

Manage all your contracts and claims online. You can also change your personal details here.

Go to myHelvetia

Go to myBaloise

Go to myHelvetia

Go to myBaloise

My customer portal

Manage all your contracts and claims online. You can also change your personal details here.

Go to myHelvetia

Go to myBaloise

Go to myHelvetia

Go to myBaloise

Report a claim or breakdown

Report your claim or contact us in the event of a breakdown.

Report a claim

Call our breakdown service

Report a claim

Call our breakdown service

Report a claim or breakdown

Report your claim or contact us in the event of a breakdown.

Report a claim

Call our breakdown service

Report a claim

Call our breakdown service

Change your name or address

Let us know of any changes to your name or address.

Change your address

Change your name

Change your address

Change your name

Change your name or address

Let us know of any changes to your name or address.

Change your address

Change your name

Change your address

Change your name

My customer portal

Manage all your contracts and claims online. You can also change your personal details here.

Go to myHelvetia

Go to myBaloise

Go to myHelvetia

Go to myBaloise

My customer portal

Manage all your contracts and claims online. You can also change your personal details here.

Go to myHelvetia

Go to myBaloise

Go to myHelvetia

Go to myBaloise

Questions or concerns

Do you have a question about your contract or an insurance product or any other concerns?

Write to us

You can send us your enquiry quickly and easily using the form.

Contact form

Write to us

You can send us your enquiry quickly and easily using the form.

Contact form

Chat with Clara

Clara, our digital assistant, will answer your questions straight away.

Chat now

Chat with Clara

Clara, our digital assistant, will answer your questions straight away.

Chat now

Give us a call

We’re happy to help you by phone at any time.

+41 58 280 10 00

Give us a call

We’re happy to help you by phone at any time.

+41 58 280 10 00

Write to us

You can send us your enquiry quickly and easily using the form.

Contact form

Write to us

You can send us your enquiry quickly and easily using the form.

Contact form

Chat with Clara

Clara, our digital assistant, will answer your questions straight away.

Chat now

Chat with Clara

Clara, our digital assistant, will answer your questions straight away.

Chat now

Give us a call

We’re happy to help you by phone at any time.

+41 58 280 10 00

Give us a call

We’re happy to help you by phone at any time.

+41 58 280 10 00

Quote or advice

You can book an appointment with your advisor quickly and conveniently or fill in the contact form.

Arrange a consultation

You can book an appointment with your advisor quickly and conveniently or fill in the contact form.

Book an appointment

Contact form

Arrange a consultation

You can book an appointment with your advisor quickly and conveniently or fill in the contact form.

Book an appointment

Contact form

Find an advisor or agency

Find the right contact and let us know what you’re looking for.

View map

Find an advisor or agency

Find the right contact and let us know what you’re looking for.

View map

Arrange a consultation

You can book an appointment with your advisor quickly and conveniently or fill in the contact form.

Book an appointment

Contact form

Arrange a consultation

You can book an appointment with your advisor quickly and conveniently or fill in the contact form.

Book an appointment

Contact form

Find an advisor or agency

Find the right contact and let us know what you’re looking for.

View map

Find an advisor or agency

Find the right contact and let us know what you’re looking for.

View map

Other services

Take advantage of our other helpful services.

Documents and documentation

You can find policies, invoices, tax documents, your Green Card and more in your customer portal. You can also use the form to order other documents.

Go to the customer portal

Go to the form

Go to the customer portal

Go to the form

Documents and documentation

You can find policies, invoices, tax documents, your Green Card and more in your customer portal. You can also use the form to order other documents.

Go to the customer portal

Go to the form

Go to the customer portal

Go to the form

Proof of insurance

Order proof of insurance for your car quickly and easily online.

Order

Proof of insurance

Order proof of insurance for your car quickly and easily online.

Order

Legal advice by phone

Lex4you’s legal advice service provides quick and free answers to your legal questions by phone.

Legal advice by phone

Lex4you’s legal advice service provides quick and free answers to your legal questions by phone.

Submit a complaint

Please describe your complaint. We will carefully review the matter and process your request as quickly as possible.

Go to the form

Submit a complaint

Please describe your complaint. We will carefully review the matter and process your request as quickly as possible.

Go to the form

Cancel your contract

Tell us what the issue is so that we can find a solution together.

Cancel your contract

Tell us what the issue is so that we can find a solution together.

Recommend

Are you satisfied with the service you receive from Helvetia? Recommend us to your friends, relatives and acquaintances now.

Recommend

Are you satisfied with the service you receive from Helvetia? Recommend us to your friends, relatives and acquaintances now.

Documents and documentation

You can find policies, invoices, tax documents, your Green Card and more in your customer portal. You can also use the form to order other documents.

Go to the customer portal

Go to the form

Go to the customer portal

Go to the form

Documents and documentation

You can find policies, invoices, tax documents, your Green Card and more in your customer portal. You can also use the form to order other documents.

Go to the customer portal

Go to the form

Go to the customer portal

Go to the form

Proof of insurance

Order proof of insurance for your car quickly and easily online.

Order

Proof of insurance

Order proof of insurance for your car quickly and easily online.

Order

Legal advice by phone

Lex4you’s legal advice service provides quick and free answers to your legal questions by phone.

Legal advice by phone

Lex4you’s legal advice service provides quick and free answers to your legal questions by phone.

Submit a complaint

Please describe your complaint. We will carefully review the matter and process your request as quickly as possible.

Go to the form

Submit a complaint

Please describe your complaint. We will carefully review the matter and process your request as quickly as possible.

Go to the form

Cancel your contract

Tell us what the issue is so that we can find a solution together.

Cancel your contract

Tell us what the issue is so that we can find a solution together.

Recommend

Are you satisfied with the service you receive from Helvetia? Recommend us to your friends, relatives and acquaintances now.

Recommend

Are you satisfied with the service you receive from Helvetia? Recommend us to your friends, relatives and acquaintances now.

Questions or concerns

Do you have a question about one of our products or any other concerns?

Please note

Most services are available only in a German, French or Italian version.

Contact the bank

Unsere Berater:innen Our advisors will answer your questions as soon as possible.beantworten Ihre Fragen zeitnah.

E-Banking Login

Contact the bank

Unsere Berater:innen Our advisors will answer your questions as soon as possible.beantworten Ihre Fragen zeitnah.

E-Banking Login

Give us a call

We’re happy to help you by phone at any time.

Call now

Give us a call

We’re happy to help you by phone at any time.

Call now

Arrange a callback

We’ll be happy to call you back at a time that suits you.

Book an appointment

Arrange a callback

We’ll be happy to call you back at a time that suits you.

Book an appointment

Find an advisor or location

Find the right contact and let us know what you’re looking for.

View map

Find an advisor or location

Find the right contact and let us know what you’re looking for.

View map

Postal address

Get in touch with us by post.

Baloise Bank AG
Scanning centre
P.O. Box
CH-4002 Basel

Postal address

Get in touch with us by post.

Baloise Bank AG
Scanning centre
P.O. Box
CH-4002 Basel

Help area

Sort things out yourself any time of the day or night.

Go to overview

Help area

Sort things out yourself any time of the day or night.

Go to overview

Contact the bank

Unsere Berater:innen Our advisors will answer your questions as soon as possible.beantworten Ihre Fragen zeitnah.

E-Banking Login

Contact the bank

Unsere Berater:innen Our advisors will answer your questions as soon as possible.beantworten Ihre Fragen zeitnah.

E-Banking Login

Give us a call

We’re happy to help you by phone at any time.

Call now

Give us a call

We’re happy to help you by phone at any time.

Call now

Arrange a callback

We’ll be happy to call you back at a time that suits you.

Book an appointment

Arrange a callback

We’ll be happy to call you back at a time that suits you.

Book an appointment

Find an advisor or location

Find the right contact and let us know what you’re looking for.

View map

Find an advisor or location

Find the right contact and let us know what you’re looking for.

View map

Postal address

Get in touch with us by post.

Baloise Bank AG
Scanning centre
P.O. Box
CH-4002 Basel

Postal address

Get in touch with us by post.

Baloise Bank AG
Scanning centre
P.O. Box
CH-4002 Basel

Help area

Sort things out yourself any time of the day or night.

Go to overview

Help area

Sort things out yourself any time of the day or night.

Go to overview

Our key services

Sort things out yourself any time of the day or night.

Block your debit card

If your debit card is lost or stolen, you can block it immediately to prevent unauthorised use.

Block your debit card

If your debit card is lost or stolen, you can block it immediately to prevent unauthorised use.

Forgotten your password?

Reset your e-banking password.

Forgotten your password?

Reset your e-banking password.

Enable a mobile device

Activate your e-banking on a new or additional device – all you need is a code.

Enable a mobile device

Activate your e-banking on a new or additional device – all you need is a code.

Change your address

Let us know if your address has changed.

Change your address

Let us know if your address has changed.

Block your debit card

If your debit card is lost or stolen, you can block it immediately to prevent unauthorised use.

Block your debit card

If your debit card is lost or stolen, you can block it immediately to prevent unauthorised use.

Forgotten your password?

Reset your e-banking password.

Forgotten your password?

Reset your e-banking password.

Enable a mobile device

Activate your e-banking on a new or additional device – all you need is a code.

Enable a mobile device

Activate your e-banking on a new or additional device – all you need is a code.

Change your address

Let us know if your address has changed.

Change your address

Let us know if your address has changed.

Other services

Take advantage of our other helpful services.

Banking conditions

Find out more about the conditions for our products.

Banking conditions

Find out more about the conditions for our products.

Mortgage advice

Get advice on all matters relating to the financing of your property.

Request consultation

Mortgage advice

Get advice on all matters relating to the financing of your property.

Request consultation

Portfolio analysis

Have your portfolio analysed if your investments total CHF 100,000 or more.

Request analysis

Portfolio analysis

Have your portfolio analysed if your investments total CHF 100,000 or more.

Request analysis

Fact sheets on pensions and investments

Find fact sheets and legal publications relating to investment funds.

Fact sheets on pensions and investments

Find fact sheets and legal publications relating to investment funds.

Banking conditions

Find out more about the conditions for our products.

Banking conditions

Find out more about the conditions for our products.

Mortgage advice

Get advice on all matters relating to the financing of your property.

Request consultation

Mortgage advice

Get advice on all matters relating to the financing of your property.

Request consultation

Portfolio analysis

Have your portfolio analysed if your investments total CHF 100,000 or more.

Request analysis

Portfolio analysis

Have your portfolio analysed if your investments total CHF 100,000 or more.

Request analysis

Fact sheets on pensions and investments

Find fact sheets and legal publications relating to investment funds.

Fact sheets on pensions and investments

Find fact sheets and legal publications relating to investment funds.