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Hello, I’m Clara,
your digital assistant. 😀

Send me a message

Give me a call

Send me a message

Give me a call

I’m a chatbot and voicebot, available to help 24/7. If there’s anything you’d like to know, just ask – I’ll put you through to the right person or answer your question myself, all thanks to AI technology! 😎

Send me a message or give me a call.

There are plenty of ways you can reach me here at Helvetia: on the website, via the myHelvetia customer portal and app, by telephone (+41 58 280 10 00) or on WhatsApp (+41 79 280 51 51). I can answer questions about insurance and pensions, but there are all sorts of things I can sort out for you too, from reporting a claim to changing your address. If there’s anything you’re not sure about, I’ll ask you for further details and put you through to the right person or department. Would you like to give it a try? 👇

Send me a message

Give me a call

Over 35 per cent of our customers use Clara to report claims online. Surveys have shown that our customers see this simple, quick method as a major plus.

My three top tips to help me help you!

When you’re chatting with me:

Describe

Give me as many details about your query as you can, and write in full sentences.

Describe

Give me as many details about your query as you can, and write in full sentences.

Respond

Answer my questions as accurately as you can.

Respond

Answer my questions as accurately as you can.

Check

Do double-check the key details – I work with AI and I can still make mistakes.

Check

Do double-check the key details – I work with AI and I can still make mistakes.

Describe

Give me as many details about your query as you can, and write in full sentences.

Describe

Give me as many details about your query as you can, and write in full sentences.

Respond

Answer my questions as accurately as you can.

Respond

Answer my questions as accurately as you can.

Check

Do double-check the key details – I work with AI and I can still make mistakes.

Check

Do double-check the key details – I work with AI and I can still make mistakes.

When you’re talking to me:

Dial it down

Please make sure you’re in a quiet environment. I’ll understand you better without background noise.

Dial it down

Please make sure you’re in a quiet environment. I’ll understand you better without background noise.

Give me everything you’ve got

Make sure you give me as much information about yourself and your query to start with.

Give me everything you’ve got

Make sure you give me as much information about yourself and your query to start with.

Leave the next step to me

Once you’ve given me all the details, I’ll either process your query myself or pass it on to a member of our team.

Leave the next step to me

Once you’ve given me all the details, I’ll either process your query myself or pass it on to a member of our team.

Dial it down

Please make sure you’re in a quiet environment. I’ll understand you better without background noise.

Dial it down

Please make sure you’re in a quiet environment. I’ll understand you better without background noise.

Give me everything you’ve got

Make sure you give me as much information about yourself and your query to start with.

Give me everything you’ve got

Make sure you give me as much information about yourself and your query to start with.

Leave the next step to me

Once you’ve given me all the details, I’ll either process your query myself or pass it on to a member of our team.

Leave the next step to me

Once you’ve given me all the details, I’ll either process your query myself or pass it on to a member of our team.

I can handle a range of tasks for you quickly and easily.

In live chat with me.

How you benefit: you can sort out your affairs round the clock.

Online claim notifications

I can record your claim in under five minutes.

Online claim notifications

I can record your claim in under five minutes.

Insurance certificates

I can order your electronic insurance certificate when you change your vehicle or buy a new one.

Insurance certificates

I can order your electronic insurance certificate when you change your vehicle or buy a new one.

Changes to contact details

I can update our records with your new home address, mobile number or email address.

Changes to contact details

I can update our records with your new home address, mobile number or email address.

Recommending us

If you’d like to recommend Helvetia to someone, I can help – and you’ll get a nice little gift as a thank you, too!

Recommending us

If you’d like to recommend Helvetia to someone, I can help – and you’ll get a nice little gift as a thank you, too!

Ordering an SOS card

I can order an SOS card for you. You can save it in your Wallet app, and it includes all the key Helvetia contact details plus links in case of an emergency.

Ordering an SOS card

I can order an SOS card for you. You can save it in your Wallet app, and it includes all the key Helvetia contact details plus links in case of an emergency.

Ordering a relocation kit

If you’re a YOUniverse customer, you can order ten boxes from me to help with your move.

Ordering a relocation kit

If you’re a YOUniverse customer, you can order ten boxes from me to help with your move.

Online claim notifications

I can record your claim in under five minutes.

Online claim notifications

I can record your claim in under five minutes.

Insurance certificates

I can order your electronic insurance certificate when you change your vehicle or buy a new one.

Insurance certificates

I can order your electronic insurance certificate when you change your vehicle or buy a new one.

Changes to contact details

I can update our records with your new home address, mobile number or email address.

Changes to contact details

I can update our records with your new home address, mobile number or email address.

Recommending us

If you’d like to recommend Helvetia to someone, I can help – and you’ll get a nice little gift as a thank you, too!

Recommending us

If you’d like to recommend Helvetia to someone, I can help – and you’ll get a nice little gift as a thank you, too!

Ordering an SOS card

I can order an SOS card for you. You can save it in your Wallet app, and it includes all the key Helvetia contact details plus links in case of an emergency.

Ordering an SOS card

I can order an SOS card for you. You can save it in your Wallet app, and it includes all the key Helvetia contact details plus links in case of an emergency.

Ordering a relocation kit

If you’re a YOUniverse customer, you can order ten boxes from me to help with your move.

Ordering a relocation kit

If you’re a YOUniverse customer, you can order ten boxes from me to help with your move.

On the phone with me.

How you benefit: this is the quickest way to sort out your query.

Straight through

I’ll connect you to the right department or contact person and give you all the information you need.

Straight through

I’ll connect you to the right department or contact person and give you all the information you need.

Key details

I’ll ask you for a few important details to make sure my colleagues can help you straight away.

Key details

I’ll ask you for a few important details to make sure my colleagues can help you straight away.

Glass damage

If your car’s windscreen has been damaged, I can assess the situation there and then.

Glass damage

If your car’s windscreen has been damaged, I can assess the situation there and then.

Straight through

I’ll connect you to the right department or contact person and give you all the information you need.

Straight through

I’ll connect you to the right department or contact person and give you all the information you need.

Key details

I’ll ask you for a few important details to make sure my colleagues can help you straight away.

Key details

I’ll ask you for a few important details to make sure my colleagues can help you straight away.

Glass damage

If your car’s windscreen has been damaged, I can assess the situation there and then.

Glass damage

If your car’s windscreen has been damaged, I can assess the situation there and then.

Protecting your data is important to me!

Helvetia is committed to protecting your data. This applies to your interactions with me as well. Helvetia also goes to great lengths to ensure the quality of its products and services. However, please bear in mind that my answers are generated using AI, meaning they may not always be correct. Helvetia accepts no liability for the answers provided. For more information, please refer to our Privacy Policy and Terms of Use.

Other contact options

Did you know that I ...

... have been working at Helvetia as a digital assistant since 2017? I’m now the company’s most popular self-service option, supporting our customers every day. Your feedback helps me to constantly improve. 😇

The rise of AI from 2023 onwards has seen me advance to new levels. I’ve even been recognised as the first customer service bot in the world to use ChatGPT in the insurance industry (see below). Since then, I’ve continued to use AI technology while keeping a watchful eye on the latest developments.

I follow (almost) every fashion trend ... 😉

My new look following the merger with Baloise

Cool in winter

Cool in summer

Hitting the ski slopes

Looking cute for Easter

Protected from wind and rain

A golden start to my ChatGPT era

A nerdy debut in 2017

I look forward to hearing your thoughts.

Your feedback is very valuable to me, as it helps me to keep improving.
What can I do better? What services would you like to see me offer? 🎁 
You can let me know at any time by emailing chatbot@helvetia.ch.

Send me an email

Send me an email

Frequently asked questions about Clara

Who is Clara and how can she help me?

Clara is Helvetia’s digital assistant. She uses artificial intelligence to interpret and answer your questions and ask for further details where necessary. With Clara, we can help get to the heart of your query more quickly. Clara can provide clear, straightforward answers in over 200 languages, put you through to the right department or handle your query herself straight away – for example, if you need to report a claim, update your contact details or request an electronic insurance certificate.

How can I get the most out of Clara?

Where is Clara used?

Are Clara’s answers always right?

No, artificial intelligence can make mistakes. That means Clara’s answers may not always be correct, so it’s important to double-check the key details. Helvetia accepts no liability in this regard. Please refer to our Terms of Use and Privacy Policy for more information.

Helvetia makes every effort to ensure the quality of its products and services, acts on customer feedback to make improvements and takes a responsible approach to AI technologies.

Which AI technologies does Clara use?

Clara uses OpenAI’s ChatGPT language models and incorporates content from the Helvetia website into her knowledge base. Access to OpenAI’s services is provided via its cloud partner, Microsoft Azure. Helvetia’s sole contracting partner in this respect is Microsoft.

Parloa is our contracting partner for AI agents and the voice technology Clara uses when handling calls at our Service Centre.

Downloads area

Clara cheering [PNG, 1 MB]

Clara closed eyes [PNG, 1 MB]

Clara frontal [PNG, 1 MB]

Clara waving [PNG, 1 MB]

Clara pointing [PNG, 1 MB]