myHelvetia. Our customer portal.

A profile in myHelvetia gives you access to your insurance documents and your master data. You can look at your policies, contract details, bills and claims reports.

You may change your contact data and payment details directly in myHelvetia.

Your direct contact person will be happy to assist you in updating your insurance coverage as needed. The contact details can also be found in myHelvetia.

Please contact the hotline on +41 58 280 20 20. Our staff will be happy to help you.

Make sure that the information you entered is correct and complete. If the problem persists, please contact the hotline on +41 58 280 20 20. Our staff will be happy to help you.

If you have forgotten your password, you can reset it using the "Password forgotten" button. An SMS containing a code will be sent to your mobile phone number. As soon as you have correctly entered this code on the appropriate page, you can set your new password.

In order to log in, you need your e-mail address, your password and the access code (SMS code). The access code will be sent by SMS to your registered mobile phone number. When entering your password, please remember to distinguish between upper and lower case.

If you still have access to the old mobile phone number, you will be able to replace this number with the new one under "Profile / Login details" in myHelvetia.

If you no longer have access to the old mobile phone number and so cannot log in, please contact our hotline on +41 58 280 20 20.

Click on the link "Resend code". If you still did not receive the SMS code, please contact our hotline on +41 58 280 20 20.

Make sure that the e-mail code wasn't blocked by your anti-spam filter or that you didn't provide the wrong e-mail address. You can have the e-mail code resent to you by clicking on the link "Resend code". If the problem persists, please contact our hotline on +41 58 280 20 20.

You can revoke the consent you provided when registering for myHelvetia at any time with effect for the future by informing Helvetia. Either by telephone on +41 58 280 10 00 or by contact form.

The registration in myHelvetia requires a cell phone. The procedure is called two-factor authentication (3FA), because it requires not only a user name (e-mail) and password, but an SMS code as well. As this one-time code is sent through a separate channel, and is only valid one time for a limited time, security is increased.

The account can be deleted in myHelvetia under "Profile". In the "Delete account" section, click on the link "Delete my Helvetia account". You will receive an SMS containing a code so that you can confirm the deletion. When this code has been correctly entered, the account will be permanently deleted with immediate effect.