A security check will be performed so that you can access your customer data in myHelvetia:
Enter the contract data (contract and/or policy no.) of one of your Helvetia products. Have the relevant documents ready (policy document, premium invoice or insurance certificate).
Enter your name and date of birth.
When you have been clearly identified as a Helvetia customer or pension fund policy holder, you may continue to create your profile.
To obtain personal access, you need to create a profile:
Set your personal password and confirm your e-mail address using an e-mail code.
Confirm your mobile phone number using the mTan code.
Your profile has been created and you can now enjoy the advantages of myHelvetia.
Exception: If you have linked yourself to a pension fund contract, you will receive an activation code by letter to your home address. As soon as this code has been correctly entered, you will also receive access to myHelvetia.
A profile in myHelvetia gives you access to your insurance documents and your master data. You can look at your policies, contract details, bills and claims reports.
You may change your contact data and payment details directly in myHelvetia.
Your direct contact person will be happy to assist you in updating your insurance coverage as needed. The contact details can also be found in myHelvetia.
Please contact the hotline on +41 58 280 20 20. Our staff will be happy to help you.
Make sure that the information you entered is correct and complete. If the problem persists, please contact the hotline on +41 58 280 20 20. Our staff will be happy to help you.
If you have forgotten your password, you can reset it using the "Password forgotten" button. An SMS containing a code will be sent to your mobile phone number. As soon as you have correctly entered this code on the appropriate page, you can set your new password.
In order to log in, you need your e-mail address, your password and the access code (SMS code). The access code will be sent by SMS to your registered mobile phone number. When entering your password, please remember to distinguish between upper and lower case.
If you still have access to the old mobile phone number, you will be able to replace this number with the new one under "Profile / Login details" in myHelvetia.
If you no longer have access to the old mobile phone number and so cannot log in, please contact our hotline on +41 58 280 20 20.
Click on the link "Resend code". If you still did not receive the SMS code, please contact our hotline on +41 58 280 20 20.
Make sure that the e-mail code wasn't blocked by your anti-spam filter or that you didn't provide the wrong e-mail address. You can have the e-mail code resent to you by clicking on the link "Resend code". If the problem persists, please contact our hotline on +41 58 280 20 20.
The registration in myHelvetia requires a cell phone. The procedure is called two-factor authentication (3FA), because it requires not only a user name (e-mail) and password, but an SMS code as well. As this one-time code is sent through a separate channel, and is only valid one time for a limited time, security is increased.
The account can be deleted in myHelvetia under "Profile". In the "Delete account" section, click on the link "Delete my Helvetia account". You will receive an SMS containing a code so that you can confirm the deletion. When this code has been correctly entered, the account will be permanently deleted with immediate effect.