Information on pension solutions: No eBills will be issued for customers with private pensions and occupational benefit schemes. Instead, you can set up a convenient direct debit. Only invoices for business customer insurance and payment details for rental security deposits are currently still sent in paper form.
When setting up a direct debit, you authorize your bank or PostFinance to debit your account directly and transfer the invoiced amount to Helvetia (payment authorization). You can object to any debit within 30 days.
We offer our private pension, mortgage and rental customers the option of paying regularly via direct debit.
The practical QR invoice is replacing red and orange payment slips. These will no longer be in use after September 2022 following harmonization of Swiss payment transactions. Helvetia is also gradually switching to this new, efficient solution.
Our customers receive the first invoice for each new contract by post, together with the other documents relating to that particular policy. We recommend that customers then register with eBill, to allow them to settle future invoices quickly and conveniently online.
An overview of your current contracts and the relevant billing arrangement is available in the Helvetia customer portal. You can adjust how you are billed (eBill, direct debit, QR invoice) for each policy separately via the portal.
With eBill, you receive your invoice directly via e-banking – the invoice no longer needs to be sent out by post or e-mail or entered manually. You initiate the payment directly via e-banking.
You need to complete a one-off registration process via e-banking. If you have any questions relating to your e-banking solution, please contact your bank’s customer adviser.
Helvetia offers you the option to select the type of billing you want for each contract individually. Because of this, when you register for the eBill service, we will need the relevant policy number and the date of birth of the policyholder.
Worth knowing: You only need to register for eBill once in your e-banking tool. You can then register additional policies easily via the Helvetia customer portal.
The payment will not be initiated automatically. Your account will only be debited once you have checked your invoice in e-banking and approved the payment.
You must have an e-banking agreement with your bank to use this service. If you use e-banking, you can use the convenient eBill service after a one-time registration process.
As an alternative to eBill, we also offer all customers with life insurance policies, investment products and pensions the option to pay via direct debit (DD). Tenants and mortgage customers also have the option to pay by direct debit.
The QR invoice is replacing red and orange payment slips. It differs from the payment slips in that the payment information is stored in a square with coded contents – the "QR code". When a QR invoice is paid, this code is scanned.
E-banking users can scan the QR code using their mobile phone. This transmits the payment information to their e-banking, where the payment can then be approved. A QR invoice can also be paid at a post office counter or ATM, just like the payment slips it is replacing. You can also send them to your bank with a payment order.
Helvetia is gradually switching its accounting system over to the practical QR invoice method. This changeover will be completed by September 2022, at which point the payment slips will no longer be available. As an alternative, customers will also be able to pay via eBill or by direct debit.
The direct debit process (DD+ and Swiss Direct Debit CH-DD) works by debiting invoice amounts directly from your account. For that to happen, you give your bank a direct debit authorization for each invoice issuer separately. Direct debits are a good option for regular payments such as premium payments for pension solutions, rent, mortgage interest payments or telephone bills. For every payment made, there is a 30-day right of objection.
Swiss Direct Debit (CH-DD) is the direct debit process used by PostFinance. It allows regular debit payments to be taken from your post office account. It operates in the same way as the solutions used by Switzerland’s banks. Outstanding payments are debited directly from your account.
For both banks and PostFinance, there is a 30-day right of objection for direct debits. This means that you have 30 days after the relevant bank statement is sent out to revoke the payment.