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Payment options

Helvetia offers a range of solutions for paying your invoice – practical, fast and paperless wherever possible. You decide in the customer portal how you want to pay which invoice.
Enter now and win
We are holding a prize draw for an Apple iPad among all customers who switch to eBill to pay their invoices*. Simply follow the eBill instructions to register and wait for a confirmation e-mail: this contains the link to the competition.
*eBill cannot be used for life insurance and accident/health insurance.
eBill
The easy way to pay: You receive the invoice directly in e-banking or mobile banking and approve it for payment. This minimizes the time needed and saves lots of paper.
1. Register via e-banking

Select “eBill” from the menu in e-banking. If you’re not yet registered with eBill, you can register with your e-mail address.

2. Add invoice issuer

Have your QR reference from your last invoice to hand and complete the registration form. You will receive e-mail confirmation once your bank has forwarded us your details.

3. Customer portal

After one-time registration for eBill, you can manage the payment options for other policies directly in the Helvetia customer portal. Check the boxes and pay digitally.

Note on life insurance: The eBill process is not yet available for Private Pension customers. Instead, you can set up a convenient direct debit.

Direct debit (DD)

When setting up a direct debit, you authorize your bank or PostFinance to debit your account directly and transfer the invoiced amount to Helvetia (payment authorization). You can object to any debit within 30 days.

We offer our private pension, mortgage and rental customers the option of paying regularly via direct debit.

Payment slip/QR invoice

The practical QR invoice is replacing red and orange payment slips. These will no longer be in use after September 2022 following harmonization of Swiss payment transactions. Helvetia is also gradually switching to this new, efficient solution.

Frequently asked questions

FAQ eBill

FAQ QR invoice

FAQ Direct debit

Direct debit form for mortgage customers and tenants
Set up the direct debit.
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