Your career change: become a Customer Adviser at Helvetia!

At Helvetia, we have a lot of people who have switched from other industries – and our experience with them has been very good. Our sales force includes a lot of people who previously worked, for example, in the travel, hospitality or retail industries. Their familiarity with customer contact was a big advantage.

After this positive experience, we have gone a step further and are now actively encouraging people from outside the insurance industry to retrain as customer advisors.

Switching from another industry is like diving in at the deep end. That's why we provide you with thorough training before you take the leap. You learn everything about insurance, pensions and finance so that you can provide your future customers with competent advice. We're convinced that sound training is central to professional success. That's why Helvetia offers you a broad range of training courses that you can utilize at any time to reach your full potential.

While you provide your customers with personalized advice on tried-and-tested products and are free to organize your working day as you like, you have a strong company to back you up. We firmly believe in the potential of those joining us from other industries and will give our all to help you along the path to becoming a customer advisor.

With our General and Principal Agencies, we are represented throughout Switzerland. Strong local roots and a good local network are also important for you, as someone changing careers, to succeed as a Customer Adviser in your region.

Are you looking for a new career? Do you enjoy working with people? Strong communication skills and a passion for building relationships are particularly important for those starting out as Customer Advisers in our field service. If you’re thinking of joining us from another industry, you’ll need a completed vocational qualification. Sales experience is a plus, but it’s not essential. 

You can find out more about the requirements and whether the job is right for you here. 

Yes, people switching from other industries need to have completed professional training to become a customer advisor.

No. That's not how we work. You will be given an existing customer base to advise.

Our customers expect high levels of service. But that doesn't mean you have to be available for them 24/7. Our Helvetia Service Center (HSC) ensures our clients can easily report claims outside of normal working hours.