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Contact and support

If you have queries or require assistance with a problem, please contact us at:

Helvetia Swiss Life Insurance Company Ltd
BVGonline
St. Alban-Anlage 26
4002 Basel
BVGonlineHV@helvetia.ch

Office hours

Manned office hours:
Mon to Thur 07.30h–17.30h and Fri 07.30h–17.00h

Non-manned office hours:
Mon to Fri 07.00h–07.30h and 17.30h–22.00h (Thur until 19.00h);
Sat 07.00h–16.00h and Sun 14.00h–22.00h.

During non-manned office hours there is no guarantee that BVGonline will be available.

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