We are part of the Helvetia Baloise Group. Find out more.

We are part of the Helvetia Baloise Group. Find out more.

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About us
Working for Helvetia
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Contact and services

We can help you with any questions you might have about insurance, pensions and banking.
Insurance Bank
Our key services
Sort things out yourself any time of the day or night.
Report a claim or breakdown

Report your claim or contact us in the event of a breakdown.

Report a claim
Call our breakdown service
Helvetia BVGonline and myBaloise BVG

Access your contracts, accounting data and documents at any time.

Helvetia BVG online
myBaloise BVG
Change your address

Do you have a new business location? Notify us of your new address.

Change address
myBaloise customer portal

Manage all your Baloise contracts and claims online. You can also change your address here.

Go to myBaloise
Questions or concerns
Do you have a question about your contract or an insurance product or any other concerns?
Write to us

You can send us your enquiry quickly and easily using the form.

Contact form
Chat with Clara

Clara, our digital assistant, will answer your questions straight away.

Chat now
Give us a call

We’re happy to help you by phone at any time.

+41 58 280 10 00

Quote or advice

You can book an appointment with your advisor quickly and conveniently or fill in the contact form.
Arrange a consultation

You can book an appointment with your advisor quickly and conveniently or fill in the contact form.

Book an appointment
Contact form
Find an advisor or agency

Find the right contact and let us know what you’re looking for.

View map

Other services

Take advantage of our other helpful services.
Accident and daily sickness benefits

You’ll find all online services related to accident and health insurance right here.

Go to overview
Documents and documentation

You’ll find all your key documents in your myBaloise customer portal. You can also use the form to order other documents.

Go to myBaloise
Go to the form
Submit a complaint

Please describe your complaint. We will carefully review the matter and process your request as quickly as possible.

Go to the form
Cancel your contract

Tell us what the issue is so that we can find a solution together.

Read more

 

Questions or concerns

Do you have a question about one of our products or any other concerns?

Contact the bank

Unsere Berater:innen Our advisors will answer your questions as soon as possible.beantworten Ihre Fragen zeitnah.​

E-Banking Login
Give us a call

We’re happy to help you by phone at any time.

Call now
Arrange a callback

We’ll be happy to call you back at a time that suits you.

Book an appointment
Find an advisor or location

Find the right contact and let us know what you’re looking for.

View map
Postal address

Get in touch with us by post.

Baloise Bank AG
Scanning centre
P.O. Box
CH-4002 Basel

Help area

Sort things out yourself any time of the day or night.

Go to overview
Our key services
Sort things out yourself any time of the day or night.
Block your debit card

If your debit card is lost or stolen, you can block it immediately to prevent unauthorised use.

Read more
Forgotten your password?

Reset your e-banking password.

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Enable a mobile device

Activate your e-banking on a new or additional device – all you need is a code.

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Change your address

Let us know if your address has changed.

Read more
Other services
Take advantage of our other helpful services.
Banking conditions

Find out more about the conditions for our products.

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Mortgage advice

Get advice on all matters relating to the financing of your property.

Request consultation
Portfolio analysis

Have your portfolio analysed if your investments total CHF 100,000 or more.

Request analysis
Fact sheets on pensions and investments

Find fact sheets and legal publications relating to investment funds.

Read more